FAQs

General

Can you provide detailed information about your company, including its history, location, and any relevant certifications or industry affiliations?

Certainly! Guangdong JNOD New Energy Technology Co., LTD was established in 2009, headquartered in Foshan, Guangdong. We are certified by the ISO international quality management system, and our products have obtained CE, CB, EMC, RED, UKCA, Keymark, ERP, and MCS certificates.

How to contact your company?

You can reach us at +86-18929970227 or via email at info@jnodenergy.com. We prefer email communication for prompt responses.

Products

Could you provide references from previous clients who have used your air source heat pump products or services?

Certainly! We can provide references upon request from satisfied customers who have used our air-source heat pumps.

Can you share your product catalog or a list of air source heat pump products you offer, including specifications, features, and pricing?

Our product catalog is available on our website. It includes detailed information on our air source heat pump products, including specifications, features, and pricing. And you can just contact us via email at info@jnodenergy.com.

Customization & Service

Are your air source heat pump products currently in stock and available for immediate purchase? If not, what is the lead time for delivery?

For small batch samples, we have ready stock and can ship within 3-5 days. For products that require customization, the lead time may vary and will be communicated upon order confirmation.

Do you offer product samples of your air source heat pumps, and if so, how can we request samples for evaluation?

Yes, we offer product samples. You can request samples by contacting our sales team at info@jnodenergy.com. Samples are subject to availability.

Are your air source heat pump products customizable to meet specific requirements or preferences? If yes, what customization options are available?

Yes, We can provide OEM/ODM customization services, Many of our air source heat pump products can be customized to meet your specific requirements. and the products can be printed with your LOGO, customized instructions, packaging materials, etc.

How about the cost of product customization?

Customization costs vary depending on the scope of customization. Our sales team can provide a customized quote based on your specific requirements.

Payment & Shipping

What shipping options are available for air source heat pump products, and what are the estimated shipping costs for different delivery methods?

We offer multiple shipping options, including standard and expedited delivery for our air-source heat pump products. Shipping costs vary based on the destination and chosen delivery method. You can contact our sales team.

Can you provide estimated delivery times for standard and expedited shipping of air source heat pump products to our location?

Estimated delivery times for standard and expedited shipping of our air source heat pump products depend on the shipping method and destination. Typically, standard shipping takes 30 business days by sea, while expedited shipping may arrive within 10 business days by air or express. Please contact our sales team for precise delivery estimates to your location.

Do you offer shipment tracking services for air source heat pump products so customers can monitor the status of their orders in real time?

Yes, we provide shipment tracking services. Once your order is shipped, you will receive a tracking number and instructions on how to monitor the status of your shipment online.

FAQs

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General

Products

Customization & Service

Payment & Shipping

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