FAQs

Table of Contents

General

Certainly! Guangdong JNOD New Energy Technology Co., LTD was established in 2009, headquartered in Foshan, Guangdong. We are certified by the ISO international quality management system, and our products have obtained CE, CB, EMC, RED, UKCA, Keymark, ERP, and MCS certificates.

You can reach us at +86-18929970227 or via email at info@jnodenergy.com. We prefer email communication for prompt responses.

Products

Certainly! We can provide references upon request from satisfied customers who have used our air-source heat pumps.

Our product catalog is available on our website. It includes detailed information on our air source heat pump products, including specifications, features, and pricing. And you can just contact us via email at info@jnodenergy.com.

Customization & Service

For small batch samples, we have ready stock and can ship within 3-5 days. For products that require customization, the lead time may vary and will be communicated upon order confirmation.

Yes, we offer product samples. You can request samples by contacting our sales team at info@jnodenergy.com. Samples are subject to availability.

Yes, We can provide OEM/ODM customization services, Many of our air source heat pump products can be customized to meet your specific requirements. and the products can be printed with your LOGO, customized instructions, packaging materials, etc.

Customization costs vary depending on the scope of customization. Our sales team can provide a customized quote based on your specific requirements.

Payment & Shipping

We offer multiple shipping options, including standard and expedited delivery for our air-source heat pump products. Shipping costs vary based on the destination and chosen delivery method. You can contact our sales team.

Estimated delivery times for standard and expedited shipping of our air source heat pump products depend on the shipping method and destination. Typically, standard shipping takes 30 business days by sea, while expedited shipping may arrive within 10 business days by air or express. Please contact our sales team for precise delivery estimates to your location.

Yes, we provide shipment tracking services. Once your order is shipped, you will receive a tracking number and instructions on how to monitor the status of your shipment online.